The Cotswold Company

نقد ها

Very poor products and very poor service. We had 6 chairs delivered and one was damaged we had to wait another 3 weeks for it to come in. we had 3 dining room tables delivered and all were damaged. We were left with out a dining room table for nearly a month with a 1 year old baby. No care has been given to the fact we had to take 3 days of work to wait around for the deliveries to turn up. Terrible products.
9 ماه پیش
Still no delivery on an item order on 16th May. Courier team turned up with my item but refused to deliver as I live in an apartment. I had specifically ordered item through a store, sent photos of the entrance to my apartment building and apartment itself and received confirmation that delivery would take place. After 5 days of calls to store and customer services I still don't know where the desk is or when I will receive it. Poor service, poor delivery, poor customer service. Could do so much better! Oh and of course the company have had my funds for nearly 10 weeks!
بیش از 1 سال پیش
My wife took a day off work, waited all day no delivery. Emailed Cotswold twice no response, or apology. Received item still waiting for apology
بیش از 1 سال پیش
I have purchased a set of drawers. They arrived with a slight nick, but I have to say the way that Cotswold Co handled it was exceptional. Anca looked after us and was very good. The drawers look great and are good quality and we have walked away happy customers Thanks
تقریبا 2 سال پیش
Shocking! Paid£525 and received a damaged tv unit, initially offered a repair company but declined as took 3 weeks. Accepted exchange with item going though “quality control “! And arrived damaged in exactly same corner. Delivery company were careful and helpful and offered me a doorstep discount which I accepted as can’t bare to go through same happening. However still waiting as discount has to be given by Cotswold and they take forever to answer emails.. really not sure if I will get discount and left with tv unit with a smashed corner. Will avoid ever shopping here again!!!
تقریبا 2 سال پیش
I’m now on the 5th reschedule for a chest of drawers I ordered. The latest reason is that due to a warehouse error it wasn’t put onto the delivery vehicle. 5 days of waiting in and I have zero confidence I’m ever going to receive my item and I’m having to do all of the chasing, no one is coming to me with apologies or resolutions. Completely shocking
حدود 2 سال پیش
seen your advert on tv every day and each time it comes on i cant remember the company name it not like some of the others were as soon as it comes on the name comes to mind and if im out i remember the ads yours make me want to go make a cup of tea
بیش از 2 سال پیش
I would like to thank the 2 guys who have just delivered my 2 sets of draws they were absolutely amazing so kind and they went well beyond there job thank you both so much Thanks Tracy
بیش از 2 سال پیش
35 weeks waiting for some chairs and still not a definitive delivery.😪👎💩
تقریبا 3 سال پیش
Delay after delay with no communication and moving goal posts constantly. No proper complaints procedure to speak of and even when you call, give you wrong and conflicting information. One excuse given was that I live too remotely - 30 mins drive from Norwich! Website is also misleading - don't believe availability/delivery/stock dates! I wouldn't touch this firm with a barge pole if I was you.
تقریبا 3 سال پیش
Horrendous experience with this company. Delivery is a complete lottery, everything is made as difficult as possible. Having taken the money for the furniture, 10 weeks later I am still waiting for delivery. The automated 'updates' it turns out are meaningless. IF I ever see the furniture I have bought, I will be able to comment on its quality.
تقریبا 3 سال پیش
It’s a real gamble with this company. The furniture is nice, you have to give them that. However, it’s a complete lottery with the quality of craftsmanship and delivery. We’ve had two pieces of furniture returned through damage...quite inconvenient because it’s a long wait for a replacement. If you’re looking to receive 100% quality first time, then I’d look elsewhere. But, if you’re willing to take risks, then might be worth a shot.
حدود 3 سال پیش
Shocking service. Please do not use this company if you expect them to deliver large items to a room of your choice. I ordered a larder unit and it was dumped not even upright in my living room. This is despite saying I would cancel the order if they could not place the item where I needed it
حدود 3 سال پیش
DO NOT SHOP HERE! Terrible communication: I purchased a piece of furniture and was notified that stock would be available 2/3 weeks. 5 weeks went past with no correspondence until I then emailed enquiring. I Was then told 2 different delivery dates. I had Allocated time off work to receive the furniture, only to be told that the courier had lost it in transit. The courier called myself to let me know there was nothing to collect. When I questioned this matter, this item had now ‘conveniently’ become discontinued. Absolute liars! And blamed the courier!!!! I really wish I had checked in on the reviews before purchasing. Seems a lot of customers had a similar treatment.
بیش از 3 سال پیش
Today waiting for a few weeks for our items, our experience of the delivery was absolutely shocking. Thousands of pounds of items effectively dumped with no care of consideration at all for the items. Purchasing furniture should be an enjoyable experience: do not part with monies until this company addresses its woeful customer services division. YOU HAVE BEEN WARNED
بیش از 3 سال پیش
Awful experience. Be very careful of this company. I was lied to about the price that they were going to charge for an item of furniture and the service that they would provide and if anything goes wrong they will then ignore you. If you want an easy life, stay well clear of this company. In brief, the manager of their outlet store agreed a price with me for an item of furniture and then refused to honour it a week later, when he told me to come back and pay for the item. He wanted to charge £200 more. They will lure you in with lies and then go back on any agreement when they feel like it. I ended up buying the item as I felt I had little choice, but when the item of furniture turned up it was damaged and there was a part missing. I called their customer services but they refused to deal with me as I bought from their outlet store and said I'd have to call the outlet store directly. After 10 unanswered phone calls to the outlet store I feel totally abandoned by this company, who seem not to care about their customers or their products. Awful company, awful experience and awful customer service.
بیش از 4 سال پیش
درخواست نقد